To prevent no-shows & last-minute cancellations, any appointments canceled or rescheduled within 12 hours of their scheduled time will be charged a fee of $25. If you cancel your appointment, you may need to call to reschedule. Clients with 3 or more reschedules and cancelations may need to pay for an appointment in advance in order to book.

No shows will be charged 50% of the service. All cancellations within 10 minutes of their scheduled appointment are considered a no-show and will be charged accordingly.

Some services require a non-refundable deposit to hold your appointment. If you need to reschedule, the deposit will go towards one rescheduled appointment as long as it's not considered a late cancellation. Cancellations within 12 hours of your appointment will result in the loss of a deposit and a new deposit will be required in order to reschedule. No-shows result in the loss of a deposit and client will be charged 50% of the service cost.

If there's an unpaid balance on an account, a client may not schedule any other services until all balances are paid.

Please call/text to notify us in the event that you are running late.

If you are more than 15 minutes late we may ask you to reschedule your appointment so it will not affect our punctual clients. If we are unable to take you at the time you arrive, you will be charged for 50% of the service that you missed, due to it being a late cancellation.

We kindly ask that you do not bring any guests with you to your appointment unless they are scheduled to receive a treatment as well.

​For the safety and enjoyment of you, your child, and other clients in the building, we ask that you do not bring your child or that they be accompanied by another adult while you receive your service. We are unable to supervise your little ones as the priority is to complete your service.

There are no returns, exchanges, or refunds for products purchased in office or online from Ash and Oak Aesthetics.

In the event of a proven reaction (established clients only), please email support@ashandoak.studio within 5 days of purchase to discuss options with us.​

Returns of SkinBetter, Face Reality, or Glymed products purchased through separate online website links fall under the return policies of those websites as they are separate entities from Ash and Oak Aesthetics. Those websites should be contacted in the case of receiving a damaged product or returns.

All clients must have a current and active credit card on file at all times or risk any future appointments being cancelled without notice.

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Credit card payments will only be processed for missed, late, or no show appointment fees without notice.

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Failure to have an active card on file will result in cancellation of any future appointments in addition to a suspension in booking any future appointments until a new card is presented and payment is collected.